Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are processed within 1–3 business days.
Estimated delivery time:

• United States: 7–12 business days

• International: 10–20 business days

Please note that shipping times may vary due to carrier delays or customs processing.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 days for tracking updates to appear in the system.

3. Can I cancel my order?

You may cancel your order within 12 hours of placing it.

After this period, the order may already be processed and cannot be canceled.

4. What is your return policy?

We offer a 30-day return policy for eligible items.

Items must be:

• Unused and unworn

• In original condition and packaging

To request a return, please contact us at support@kansolivings.com.

5. When will I receive my refund?

Once your returned item is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

6. What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

We will arrange a replacement or refund at no additional cost.

7. Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

8. What payment methods do you accept?

We accept secure payments via trusted providers such as Stripe and PayPal.

Your payment information is processed securely and is never stored on our servers.

9. Is my payment information safe?

Yes. All transactions are encrypted and processed through secure third-party payment providers.

10. What if my package is delayed?

Delays may occur due to shipping carriers, high demand, or customs.

We will always assist you in tracking your order and resolving any issues.

11. What if my package is marked as delivered but I didn’t receive it?

Please check with neighbors or your local carrier first.

If you still cannot locate your package, contact us and we will assist you in filing a claim.

12. How can I contact you?

You can reach our support team anytime at:

📧 support@kansolivings.com

Kanso Living LLC
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States